Lazy Doxie Co. is proudly Australian owned and operated, based in Perth, Western Australia.

Yes. Lazy Doxie Co. is a small, independent Australian business that founded in Perth, Western Australia in February 2025.

When you shop with us, you’re supporting a local brand that values quality, transparency, and customer care.

All Lazy Doxie Co. products are designed in-house with dachshunds in mind, especially long-bodied and deep-chested pups.

Our designs are inspired by real-life use and tested by our own dachshunds, Vetkoek & Oreo.

At Lazy Doxie Co, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items.

If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.

Each product page includes detailed descriptions, sizing information, and care instructions where applicable.

If you’re looking for additional details or have a specific question about a product, you’re welcome to contact us via the website chat or Contact Us page — we’re always happy to provide more information.

Yes. Our products are designed with dachshunds in mind, including long-bodied and deeper-chested pups who often struggle to fit standard pet gear.

That said, every dog is unique, so we always recommend checking measurements and reaching out if you’d like fit advice.

We offer a 30 Day, Exchange or Refund where we can't fit your pup.

Some designs are restocked, while others are released in limited runs.

If an item you love is sold out, keep an eye on our website or sign up for restock notifications where available.

At this stage, we’re unable to offer custom or one-off designs.

However, your feedback helps guide future releases, so if there’s something you’d love to see added to our range, we’d still love to hear about it.

Our harnesses are designed specifically for dachshunds and similar long-bodied breeds.

Unlike many standard harnesses, our designs feature a longer chest plate, which helps provide better coverage and support for a dachshund’s deeper chest and unique body shape. This reduces rubbing, improves comfort, and allows for a more secure fit compared to shorter, standard-cut harnesses.

Because of this design difference, our harnesses may fit differently to other brands — which is why we always recommend choosing a size based on your dog’s measurements rather than a size worn in a standard harness.

Yes. Our harnesses are designed with a longer chest plate as a standard feature, as this better suits the shape of dachshunds and helps improve overall fit and comfort.

As we continue to expand our range, you may see variations in style or construction, but our focus on dachshund-appropriate fit, including chest coverage, remains central to our designs.

If you’re unsure whether a particular harness style is right for your pup, feel free to reach out via website chat, email, or social media DMs and we’ll happily help.

Overhead harnesses are slipped over your dog’s head and secured around the body. They’re lightweight, secure, and a popular choice for pups who are comfortable with harnesses being put on over their head.

Step-in harnesses allow your dog to step into the harness before it’s secured, avoiding the need to go over the head. These are often preferred for dogs who are sensitive around the head or neck, or who find overhead harnesses uncomfortable.

We currently offer overhead-style harnesses, with step-in harnesses planned for release in 2026.

If you’re unsure which style is best for your pup, feel free to reach out — we’re always happy to help you choose the right option.

Both our Neoprene and Tweed harnesses feature a mesh lining to help promote airflow and keep your pup comfortable.

Neoprene harnesses are lightweight, soft, and flexible, making them ideal for everyday wear and active use. They’re quick-drying, easy to clean, and a great option for warmer weather or dogs who prefer a softer, more forgiving fit.

Tweed harnesses offer a more structured, classic look and are made from a wool-based fabric. While they also include a mesh lining, tweed is naturally warmer and a stiffer, heavier material compared to neoprene.

If your pup is between sizes, you may find that sizing up in a tweed harness provides a more comfortable fit due to the firmer construction, whereas neoprene’s flexibility allows for a bit more give.

If you’re unsure which style or size is best for your dog, please reach out via website chat, email, or social media DMs, we’re always happy to help.

Each product page includes a detailed size guide to help you choose the best fit for your pup.

We recommend measuring your pup and comparing those measurements to the size chart provided, rather than sizing up or down based on breed alone.

If you’re unsure, feel free to reach out — we’re always happy to help with personalised sizing advice.

Please see our Sizing FAQs for more detailed information on sizing and fitment.

We aim to pack and dispatch most orders within 24 hours of purchase, however please allow up to 2-3 business days to allow for busy periods, sales, or public holidays for your order to be processed.

Orders placed after 1:00pm AWST (GMT +8) on Fridays, or over the weekend, will be dispatched on the next business day.

All Lazy Doxie Co. orders are packed and dispatched from Perth, Western Australia.

Yes, we sell and post to selected international destinations. Available postage options and costs are calculated at checkout and available in our Shipping Policy

Prices are displayed in your local currency based on your location.

We currently support:

• Australia – AUD
  
• New Zealand – NZD
  
• United States – USD
  
• United Kingdom – GBP
  
• Japan – JPY
  

Currency is selected automatically and may also be influenced by your browser or device settings.

We use Australia Post for all orders, both within Australia and internationally.

For international deliveries, parcels are handed over to the local postal service in the destination country once they arrive.

In some cases, yes.

Larger or bulkier items (such as blankets, travel mats, dog bowls, waterbottles etc), or larger orders, your order may be shipped across multiple parcels to ensure safe delivery.

If this happens, you’ll receive a separate tracking number for each parcel via email.

Our postage rates are flat and are designed to help cover the cost of:

• Postage
  
• Packaging
  
• Handling materials
  

Postage rates are subject to change based on costs from our postal provider.

No. Once your order has been placed, your postage rate is locked in and will not change.

If only part of your order has arrived, please don’t worry — there are a few things to check first.

• Check your emails to see if your order was sent across multiple parcels. If so, you’ll receive a separate tracking number for each parcel.
  
• You can also check the status of your order by logging into your account page on our website, where all tracking details will be listed.
  
• If your order included pre-order items, these are dispatched separately and may be shipped up to 3–4 weeks after the pre-order opens, depending on the product.
  

If none of the above apply, or you’re unsure, please reach out to us via website chat or email and we’ll happily look into it for you.

If your order includes pre-order items, dispatch timeframes may differ from in-stock items.

Estimated arrival and dispatch information for pre-order products is provided on the product page and in your order confirmation email. Any orders that contain both pre-order and non-preorder items will be held and posted together with any pre-order items unless requested to be separated. An additional postage charge will need to be covered by the customer.

For full details on how pre-orders work, including timelines and shipping information, please visit our Pre-Order FAQ page:

If you’re unsure or need help with your order, feel free to reach out — we’re always happy to help.

Yes. Prices may change from time to time due to factors such as product costs, operational expenses, or changes to tax requirements (including GST).

Any price changes will always be reflected clearly on the website at the time of purchase.

Price adjustments may occur due to:

• Changes in production or material costs
  
• Currency fluctuations
  
• Tax requirements, including GST
  
• Ongoing improvements to product design and quality
  

We aim to keep pricing fair and transparent while continuing to offer high-quality, dachshund-specific products.

Yes, from time to time we offer sales or promotions.

Each sale or promotion will have its own Terms & Conditions page, outlining eligibility, exclusions, and any specific conditions that apply.

Yes. We reserve the right to:

• Modify
  
• Pause
  
• Or end a sale or promotion at any time
  

This includes situations where stock is limited, errors occur, or circumstances change unexpectedly.

Yes. We offer refunds and size exchanges in line with our Returns Policy.

Approved refunds are processed back to the original payment method and include any GST paid at the time of purchase.

For full details, please refer to our Returns Policy

We’re so sorry if your item arrived damaged — that’s not the experience we want for you.

Please contact us as soon as possible via email hello@lazydoxieco.com, and include:

• Your order number and your postal address
  
• A brief description of the issue
  
• Clear photos of the item and packaging showing the issue.
  

We’ll review it promptly and work with you to resolve the issue.

No worries, it happens!

If you’ve ordered the wrong size, please reach out to us within 30 days of receiving your order via email hello@lazydoxieco.com and we’ll help organise a size exchange, provided the item:

• Is unused
  
• Has tags still attached
  
• Is in original condition
  

Our goal is always to help you get the best possible fit for your pup.

Yes. We offer size exchanges on eligible items within 30 days of delivery, subject to size availability and our Returns Policy.

If you’re unsure which size to exchange for, we’re more than happy to help with sizing advice before processing the exchange.

We always want you to have the best possible experience with Lazy Doxie Co.

If something isn’t quite right, we kindly ask that you reach out to us first via chat or email so we can help resolve the issue. Whether it’s a fit concern, product question, or something unexpected, we’ll do what we can to assist and find a solution.

We’re here to help and we truly value the chance to make things right.

Refunds are available in line with our Returns Policy.

Items must be firstly approved for refund (items sent back without approval will not be processed), then returned (at customer expense) to Lazy Doxie Co within 30 days of receiving your order.

To initiate a refund, please email hello@lazydoxieco.com and we’ll help organise a refund, provided the item(s) are:

• Unused
  
• Have tags still attached
  
• Are in original condition

Approved refunds will be processed back to the original payment method and will include any GST paid at the time of purchase.

Please note that processing times for refunds are dependant on your purchase method, pubilc holidays, and bank processing times.

Return shipping costs are the responsibility of the customer unless the item is deemed faulty or incorrect by Lazy Doxie Co.

If your item arrived damaged or faulty, please contact us via email at hello@lazydoxieco.com and we’ll guide you through the next steps.

Once your return or exchange is received and approved, we aim to process it as quickly as possible.

You’ll receive a confirmation once your exchange has been posted or your refund has been processed.

We accept a range of secure payment methods, including:

• Visa/Mastercard
• Shop Pay
• Afterpay
• Paypal

• Australian customers: Prices are displayed in AUD and include GST, in line with Australian retail standards. No additional taxes are added at checkout.
  
• International customers: Prices are shown in your local currency. Any customs duties, taxes, or import fees charged by your destination country are the responsibility of the customer.
  

Our prices are GST-inclusive, meaning GST is already built into the product price rather than added on top at checkout.

Depending on your order and checkout view, GST may appear as “included” rather than as a separate line item. Either way, it is calculated correctly and recorded on your order.

No, we do not offer Cash on Delivery.

All orders must be paid for in full at the time of purchase using one of the available payment methods at checkout.

We don’t formally offer order pickup as a standard option at checkout.

However, if you’re local to Perth, WA, please feel free to reach out to us before placing your order. Where possible, we’re happy to work with you to find an option that suits us both.

Payment is processed at the time your order is placed.

Once your order has been successfully processed, you’ll receive an order confirmation email.

Yes. All payments are processed through secure, encrypted payment gateways.

Lazy Doxie Co. does not store or have access to your full payment details.

If you need to make a change to your order, please contact us as soon as possible.

Once an order has been packed or dispatched, changes or cancellations may not be possible.

If a discount code isn’t applying at checkout, it may be due to one of the following:

• The code has expired
  
• The code doesn’t apply to the items in your cart
  
• The code cannot be used in conjunction with another offer/code
  
• The code is limited to one use per customer
  

If you believe your code should be valid and it’s not working, please reach out to us via website chat before completing your purchase, provide us with any error code details and we’ll happily look into it for you.

As a small business, honest feedback helps us:

• Improve our products and fit
  
• Support future design decisions
  
• Help other customers shop with confidence
  

We truly appreciate everyone who takes the time to share their experience.

We love hearing your feedback!

After your order has been dispatched, you’ll receive an email inviting you to leave a review for each item purchased. This is usually sent within 14 days of dispatch.

As a thank you:

• 10% off your next order for a review without a photo
  
• 15% off your next order for a review with a photo or video
  

Your feedback genuinely helps other customers and supports our small business.

We genuinely love hearing your ideas.

If you have feedback, suggestions for new harness designs, colourways, or products you’d love to see, you’re very welcome to share them with us via:

• Website chat
  
• Email
  
• Social media DMs
  

Many of our ideas come directly from our community, and while we can’t promise every suggestion will become a product, every message is read and appreciated.

Customer feedback plays a big role in how we evolve our range; From fit improvements and new styles to future product categories.

As our community grows, it allows us to continue designing products that better suit long-bodied little legends.

Thank you — that genuinely means the world to us.

Sharing your experience through:

• Reviews
  
• Social media posts or stories (please tag us so we can see your lil cutie(s)in their new gear!)
  
• Word of mouth with fellow dog lovers
  

…all help us grow as a small business.

As we grow, we’re able to invest in developing new products designed especially for long-bodied little legends like yours, so every share really does make a difference (though it’s never expected).

Our Snagbassadors are customers who genuinely love our products, our brand, and want to see Lazy Doxie Co. grow.

We look for people who:

• Have purchased and used our products
  
• Are active on social media
  
• Have an Instagram account for their pup (TikTok is a big plus, Facebook is optional)
  
• Enjoy being part of a fun, relaxed, and close-knit community of Lazy Doxie Co. superfans.

If this sounds like you, we’d love to hear from you!

Please reach out via:

• DM us on social media

or

• Email us at hello@lazydoxieco.com
  

Tell us a little about yourself, your pup, and include your social media handles.

If you can’t find the answer you’re looking for, please reach out to us directly.

You can contact us via:

• Website chat
  
• Our Contact Us page or email us at hello@lazydoxieco.com
  
• Social media DMs

We’re always happy to help.

We’re a small, independent Australian business and genuinely value our community. Whether you’re placing your first order or you’ve been with us from the beginning, your support helps shape what we create next.

If you ever have questions, feedback, or ideas — we’re always listening.